The second-hand marketplace Shoppers Express Displeasure About Sizing Changes
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The popular resale platform has updated its measurement guidelines for female and kids' apparel without notifying all users about the change.
Online Platforms Backlash
Many shoppers and sellers have taken to social media stating that platform listings now display an altered size classification than originally posted as a result of the reclassification.
The platform stated the updated approach better aligns with similar services.
They have suggested members to review their products and manually change the size if necessary, resulting in member annoyance.
Measurement Approach Changes
Previously, the sizes had both numerical and alphabetical indicators, for instance S/8 or M/10.
The new system has a letter with a size spectrum such as S/UK 8-10.
For certain items, the size labels have been reassigned - like an L measurement used to be a 12 but is now a UK 16-18.
User Stories
A fashion influencer, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," as the platform currently indicates.
A different member, from Glasgow, explained products she uploaded featuring size 14 markings were appearing on the platform as measurements 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she explained.
Required Changes
Charlotte Lunn, based in Derby, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential after experiencing income reduction," she explained.
Platform Context
The app has more than 100 million users, including 18 million in the UK.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: last year, Vinted reversed a change to its shipping options after backlash from users.
